Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you're not happy with an item, you may return it within 30 days of delivery for a full refund or exchange.

To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

How to Return

To initiate a return, please follow these steps:

1. Contact us at info@trexdholei.world or call +1 250-790-4182 to request a return authorization.
2. We will provide you with a return authorization number and shipping instructions.
3. Package the item securely in its original packaging.
4. Ship the item to the address provided using a trackable shipping method.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We are happy to exchange items for a different size, color, or style, subject to availability. Exchanges follow the same return process outlined above.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered
• Items without original packaging or tags
• Custom or personalized items
• Items purchased more than 30 days ago

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about returns or need assistance, please contact us:

Email: info@trexdholei.world
Phone: +1 250-790-4182
Address: 5425 Sackville St, Halifax, NS B3J 3Y3, Canda